Monthly Archives: April 2013

Mantra for Managers

What do organizations look for in a prospective employee with special reference to fresh MBA graduates? The two key assets that an organization looks for is the potential of the individual and ability to pursue his goals in all situations. Every organization expects its team of fresh recruitees to grow into top quality Managers and therefore it is very important to evaluate the potential of the fresh graduate.

It is also equally important that the fresher has the capability to pursue the goals of the organization and be able to focus and dedicate towards achieving these objectives. These are some of the basic requirements and will be coupled with other needs of the organization specific skill-sets.

The normal progression of career in a corporate sector involves moving from a functional or technical skill-specific role to a more managerial role. Of course there are exceptions to this specifically with respect to pure domain specific or technical research oriented roles but by and large most of the associates go through this cycle. As one moves up the ladder, the expectation from the associate changes and he/she is expected to play more soft-skills oriented roles. What this comes down to is that for moving up the chain the soft-skills become a key ingredient.

Few of the soft skills that a manager of today must have to succeed in the Business World are expectation management and perception management.

Expectation Management: The ground rules of any relationship are defined in the way that reciprocal expectations are managed. This is as true for Business as for personal life. If the expectations are not clearly defined, it could lead to differences in perceived outcomes which could lead to an unmanageable circumstance. A good manager is able to set up mutually-agreed expectations with respect to his superiors, colleagues and subordinates.

Perception Management: We see things as we are made to see them. It is not only important to do things right but also ensure that it is understood right.

One of the key ingredients of the Global Manager is the ability to have a Global view.

1) Avoid Assumptions: It is pretty interesting to go through the statistics and research over the impact of environment on the individual. Anyone who has traveled will vouch for this. The association of differences in the way people in different geographies have different impressions of variety of subjects, is amazing. This is a factor of the culture, the environment, the economy and host of other things. Several large corporations have misread the minds of people in entering a market. It is very important to use the data, research or more than that understand the ethos of any particular culture/geography before making an assumption. The mantra therefore is to avoid making assumptions.

2) The ability to see the large picture: One of the challenges that a Global manager faces today is surfeit of information. This information comes from various sources, some in the form of quantitative data while a lot of it is qualitative. It is the attempt of every executive to get data in forms that will enable one-to-one comparison. But that may not be the case always. The ability to comprehend all this data and make good sense out of it is what makes a Global Manager successful.

3) From a Resource Management standpoint it is very important to respect differences. In a Global society there is no right or wrong; these are just different shades of grey. The capacity of a Manager to absorb these differences will let him stand tall over his peers.

The real battle is with respect to what is the purpose of Management education. Is it to empower the students to become better Managers or to provide them with skills that will help them perform better in their context in the corporate world? Although these are not loggerheads with each other but still have a bearing on the direction, which the Management education takes as it tries to align with respect to Industry. So the general idea should be that the corporate should help in curriculum building by way of emphasizing focus on leading-edge area while letting the Management education achieve its larger purpose. The lecture from Industry experts is really welcome with a view to bring in greater practicality into education.

Hotel and Motel Management Degree Studies

The uses of a hotel and motel encompass a wide area of activities that leave industry managers overseeing everything from hiring employees to working with customers. Students can enter training inside vocational programs and enter a career in management.

Attending a vocational school provides students with the option to complete a certificate or an associate’s degree program in hotel/motel management. Programs provide students with training in hospitality and business in regards to management. Education focuses on two main areas, which include food service and management. The food portion of a program highlights the catering services and the management aspect centers on giving students the leadership training needed to fulfill administrative duties. Common studied areas include:

Recruiting, hiring, and training employees
Marketing, Accounting, and Sales
Understanding company protocols, budgets, and objectives

Programs focus on these areas inside specific coursework that allows students to fully develop their own personal management techniques.

Certificate programs typically last one year and give students all hotel/motel management skills without incorporating the broad liberal arts background courses gained inside an associate’s degree. Education is typically broken down into two semesters. The first section of learning includes courses on marketing, hospitality, and food safety. Hotel operation, service, human resource, and event planning are course topics explored within the second semester of a vocational certificate program. Students can expect to complete 35 credit hours. Many entry-level positions can be acquired after completion of a certificate program. The overall starting point for students is gaining an associate’s degree.

Inside an associate’s degree students gain entry-level skills of hotel/motel management and hospitality services. Courses focus on teaching students how to problem-solve and develop the leadership qualities needed to execute traditional career duties. Associate’s level courses may include:

*Hotel Marketing

Students learn how to develop a marketing plan to improve company business. Promotional advertising and profit margins are examined to provide students with the ability to create ideas and generate a profit.

*Nutrition

Education teaches students the basics of nutrition and how it’s directly related to the industry. Subjects cover diets, labels, additives, and catering procedures. Training also connects these main course subjects to catering food for groups of people with special dietary needs.

*Business Communications

Covers the different business skills needed to successfully interact with other management professionals. Students learn the different writing techniques used to write reports and hotel/motel documents. Informative and persuasive writing are two main styles covered in a course like this.

Continuing education is beneficial for students that want to advance inside the industry or at their current place of work. Most colleges allow students to transfer their associate’s degree credits into a bachelor’s degree program. Head managers usually have a bachelor’s degree in the field.

Working with people while they are traveling is a rewarding career that can be learned inside a vocational program. Accredited hotel management studies can be entered at multiple levels with different concentrations, which give students practical knowledge to place inside a career. Full accreditation is provided by agencies like the Accrediting Commission of Career Schools and Colleges ( http://www.accsc.org/ ) to schools and colleges that offer the best quality educational training. Begin education to become hotel or motel manager.

Online Hospitality Education and Training Programs

Outlook

The Hospitality industry is one which has grown in leaps and bounds with the advent of the last century and the advancements in transportation and communication. This growth has been phenomenal to the extent that today, a little over a hundred years on, hospitality is the main revenue maker for many countries across the globe. For these tourist destinations, the revenue gathered from vacationing consumers is critical to the GDP and social growth. Interlink this with the travel industry, which is considered part and parcel of hospitality and you can see an economic turnout toughing not billions but trillions of dollars worldwide annually, with millions earning their livelihood and massive numbers of jobs being created every year as many nations now begin to explore into this vast, only partially tapped market.

Especially today, when information is readily available on the internet and large numbers of vacationers are looking to escape to cheaper destinations, hospitality has become one of the major pillars for the rebuilding process.

What does online hospitality consist of?

Hospitality is a broad term encompassing many aspects of travel, tourism and entertainment. These and their many subcategories belong to, but are not limited to tourism and are found in every corner of the globe.

The main factor to remember about this industry is that Hospitality is now big business, in fact, one of the biggest around and nearly every other industry is affected by it. This means that hospitality consists of areas relating to any field of expertise from any and every aspect of business or profession. Another factor to remember is that hospitality and online hospitality have become one, i.e., while in the days of web1.0, hospitality on the internet was limited to information only, In this web2.0 era, it is now hosted on the web as a consolidated business, and it stands to reason that hospitality education is also consolidated on the internet as a viable area of education and training.

Some of the areas associated with hospitality on the internet are as below;

– Online Travel bookings by air, sea or land

– Online Accommodation and bookings for hotels, resorts and guest houses

– Online destination finders and packaged deals involving popular vacations and destinations

– Online booking ticketing for entertainment shows, casinos and even adventure sports

Online Hospitality education; major programs

Hospitality education is available over the internet from many famous colleges and universities in Europe and the Americas. Many of these courses are available in blended/online format and are conducted over the internet so that professionals and students all over the world can benefit from the learning while not having to travel, relocate or quit their jobs in order to do so.

There are many programs online that can help you learn or train for a career in core hospitality management, for instance hotel management, or for any of the niche supporting areas in hospitality, namely accommodation management, entertainment, travel and tours, cooking and catering and sports (golf, tennis, fishing, adventure etc); you can even learn to be a jet ski instructor or a crabbing or snorkeling specialist.

Here are some of the well known programs and courses on offer over the internet. These are all part of the online hospitality management education category and are available to almost anyone from any industry or field of education. Each of the following courses has an emphasis on hospitality management and its support functions;

– Online Full MBA (Concentrated study in Hosp & Tourism)

– Master of Science in Recreation, Sport and Tourism

– MA in Tourism Planning and Development

– Bachelors in Business / Management

– Bachelor of Science in Business Administration / Hosp & Tourism

– BS – Interdisciplinary Studies in Hosp Management

– BS in Hotel, Restaurant and Institutional Management

– Associate of Arts in Hospitality, Travel, and Tourism

– Associate degree in Global Travel and Hosp Management

– Certificate in Organizational Management- Hotels & Accommodations

– MA/MS, BA/BS, Certificate/ASS in Cooking, catering and presentation (various types/cuisines)

The Forcast For Healthcare Management Jobs

As the U.S. population ages, healthcare management jobs are likely to increase greatly, both in number and in remuneration. This also includes careers in healthcare such as administration and allied health occupations in which business skills are more important than a medical degree.

According to the U.S. Department of Labor (DOL), health care was the nation’s largest industry in 2004, providing 13.5 million jobs nationwide. About 411,000 of these health care workers were independent, self-employed professionals. 40% of the fastest growing occupations consist of careers in healthcare. Such healthcare management jobs include traditional fields such as nursing and physician’s assistant, but can also include medical secretaries and home and personal home health care aides.

Even if the U.S. finally joins the rest of the industrialized world by offering free, single-payer universal health care to all its citizens (by no means a foregone conclusion given the financial power of the insurance and pharmaceutical industries – but increasingly, a possibility with rising anger and frustration on the part of working Americans over a dysfunctional “for-profit” health care system), the job outlook should be unaffected. In fact, it is even likely to improve; contrary to corporate media propaganda, health care professionals in countries with socialized medicine enjoy a high standard of living and substantially greater job security as government employees than their U.S. counterparts.

Most healthcare management jobs are in hospitals (over 41%). Nursing homes and residential care facilities make up the second largest source of employment, with private medical and dental offices a close third.

In any event, the DOL now predict that most of the new wage and salaried jobs created over the next seven to ten years will be in healthcare management. Most of these workers have jobs requiring no more than an associate’s (two-year) degree; nonetheless, those with careers in healthcare are among the most educated in the nation.

Whatever shape health care takes in the U.S. during the coming decades, healthcare management jobs will be plentiful. If you are going to take advantage of the growing opportunities in careers in healthcare, you’ll want to make sure you are enrolled in, and receive a good quality health care management education.

Healthcare management education is offered at most major universities; there are also many schools that specialize in such courses of study. These train prospective students for careers requiring no more than an associate’s degree, such as dental hygienist, or anesthetists, which require more advanced training but do not need a medical degree; health care marketing; and even physical education for young people. Some institutions offer healthcare management education online. Before starting on your healthcare management education, you’ll want to check out several of these institutions to find out which is the best for you.

The Best Education For Managers

Crisis in management education

There is no consistency today in the way we educate managers. Larger organizations tend to have more comprehensive programs. If we look at the business results of the past year it will show that these programs have not been very successful. In the US over 99.9% of all organizations have less than 500 workers. Many of these organizations have little to non-existent management education. There is a great opportunity now to improve. Most of the big companies use the traditional approach. Their managers are given a combination of classroom education, role plays, and outside experts with their theories. In many cases there is little follow up and measurement around the results of the education.

What does the BEST management education look like?

The BEST management education consists of a combination of classroom discussions and real life practice. While some background theory is important, it is better to have discussions around management practices and different approaches. The problem with traditional management education is that it is standardized and designed to fit all employees at once. For example, a new manager is having attendance issues with an employee. The traditional advice is to warn the employee that his behavior will lead to punishment if not corrected. Then managers are given exercises in class to try their skills at giving tough messages to make believe employees. Managers learn the right way and the wrong way and the training is complete. Unfortunately correcting human behavior is more complex.

Management is both an art and a science

Socrates had it right when he said asking questions was the best strategy to lead people to where you wanted them to go. Management education should be focused around discussing many possible solutions and strategies that might be different for each situation. Most HR policies tend to use the same rules for all people but people are different and have many different issues and managers must learn how to approach each person in a unique way. I had an employee once who was always late.

My peer manager suggested this person was lazy and I should punish him. I took a different approach. I sat down with this person and showed empathy. After asking many questions, I discovered this person was caring for ailing parents at home and his life was just overwhelming. We worked out a new schedule which allowed this person to come to work a little later in the morning. This gave him time to take care of his parents until a nurse arrived. As a result, his productivity soared and he was never absent again. Under a strict set of policies this person would never have been given a second chance.

Invest the time to educate mission, values AND behaviors

Did you ever notice families with well behaved children who just seemed to know what to do at all time? They were very independent and almost seemed too mature for their age? This was a result of good parenting which I suspect was a combination of paying a lot of attention to the goals of the family, values, and what was expected. At work adults are just like children but with bigger bodies. All adults require care, opportunities to thrive, and strong and open communications.

Empty organizational mission

Many organizations invest the time to place charts around the building describing what the organization stands for. Missing are the charts reflecting organizational values and expected behaviors. Best manager education invests time getting people to do more than just memorize the organizational mission. Best manager educational programs discuss why the organizational mission is important and what the organizations’ values are. For example, if the organization says serving the customer is the most important value, there are countless definitions and examples of what this means. Finally, people are clearly given examples of what behaviors are expected to support the mission and values. In the above example, people are told that they are expected to make decisions at the lowest possible level using creativity when solving customer problems. This BEST manager education makes work come alive for people.

Measure for development not for rewards and silly contests

The best way to destroy management education is to surround the activities with rewards and silly games. For example, I can remember one program which gave tests and the managers who scored the highest were given dinner coupons. I can remember another program which gave out candy and movie tickets in class for participation. The BEST management education activities are open to all employees and have follow up opportunities after class to manage!

Everyone can benefit from management education

Many organizations only offer their management education activities to their star performers, emerging leaders, and other equally silly and useless categories. First, the BEST system gives opportunities to all people to go through management education. The BEST management education figures out a way and then process to enable all people to manage right after the education. In some cases, people will directly lead others. In other cases, people will lead projects. For the majority of people they will be allowed to manage their own work free from micro-management, limited decision making ability, and free from the threat of punishment AND the promise of reward.